We’re Here to Help
Have a question about an order, product, shipping, or local pickup? Send us a message and our team will be happy to assist you.
Contact VietMart USA
We value every customer and want your shopping experience to be simple and enjoyable. Contact us whenever you need assistance.
Email Us
For product questions, order support, shipping, and general inquiries.
contact@vietmartusa.comLocal Pickup
Local pickup is available by appointment in:
Chicago, IL 60707Alsip, IL 60803 The exact pickup address will be provided after your order and pickup time are confirmed.
Response Time
We usually respond within 24 hours during regular business days.
Monday–Saturday9:00 AM–7:00 PM Central Time
Nationwide Shipping
We ship Vietnamese snacks to customers throughout the United States.
Browse Our Products →How Can We Help?
Complete the form below and include your order number when contacting us about an existing order.
Your information is used only to respond to your inquiry and will not be sold or shared for marketing purposes.
Before You Send a Message
These links may help you find the information you need right away.
Frequently Asked Questions
Helpful information about shopping with VietMart USA.
Where does VietMart USA ship?
VietMart USA currently ships orders throughout the United States. Available shipping methods and costs are displayed during checkout.
Do you offer free shipping?
Yes. Eligible orders of $150 or more receive free standard shipping within the United States. Some restrictions may apply to unusually large or special orders.
Is local pickup available?
Yes. Pickup is available by appointment in Chicago, IL 60707 and Alsip, IL 60803. The exact address and pickup instructions will be provided after your order and pickup time are confirmed.
What payment methods do you accept?
Available payment methods are shown securely during checkout. Depending on the order, payment options may include major credit cards and approved manual payment methods.
What should I include when asking about an order?
Please include your full name, email address, and order number. This helps us locate your order and respond more quickly.
How quickly will I receive a response?
We usually respond within 24 hours during regular business days. Messages received during weekends or holidays may require additional time.
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